Data Privacy Policy
Welcome to Reload's Privacy Policy. This page explains how we collect, use, store and protect personal information when you register, play or otherwise interact with our site. We take user privacy seriously and aim to be clear about the data we process and the choices available to you.
Types of Data We Collect
We collect information needed to operate your account, process payments and maintain a secure service. Data falls into three main categories below.
Personal Data
Personal data includes name, date of birth, email address, postal address and phone number you provide during registration. We also collect identity documents when verification is required for compliance or withdrawal purposes.
Technical Data
Technical data covers IP address, device type, browser information, operating system, and server logs. This helps us deliver the site, prevent fraud and improve performance. We also use cookies and similar technologies for these purposes.
Transactional Data
Transactional data includes deposit and withdrawal records, payment method details, bet history, game activity and promotional activity. This information supports account management, payments, dispute resolution and responsible gaming checks.
How We Use Your Information
We use data to create and manage accounts, process payments, verify identity, detect and prevent fraud, handle customer support requests and comply with legal obligations. We also use aggregated, anonymised data for analytics and service improvement. Where we rely on consent for marketing, you can opt out at any time.
Data Protection Practices
We implement technical and organisational measures to protect your information, including encryption in transit, access controls and internal policies to limit access to personal data. Regular reviews and security testing are carried out to help maintain secure handling of data.
Cookies and Tracking Technologies
We use cookies and similar tools to remember preferences, enable core site functionality, measure site performance and provide personalised content. You can manage cookie settings through your browser or via any available cookie controls on the site. Blocking certain cookies may affect functionality.
User Rights
You have rights to access, correct or request deletion of personal data we hold about you, and to object to or restrict processing in certain circumstances. You may also withdraw consent for direct marketing at any time. To exercise rights, contact us using the details below.
Access, Correction and Deletion
To request access, correction or deletion, log into your account and use the account settings where available, or contact our support team. We will verify requests to protect account security and may need to retain certain information where required for compliance or dispute resolution.
Information Sharing and Third Parties
We share information with service providers who support our operations, including payment processors, identity verification and security providers, analytics partners and legal advisors. We only share what is necessary for their role and require them to protect your data.
Privacy Policy Updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified by email. For questions or to make a request, contact [email protected].