Responsible Gambling at Reload Casino
At Reload we take responsible gambling seriously. We want players to enjoy their time with us while keeping play safe and under control, so we provide clear tools, practical guidance and easy access to support if you need it. Our aim is to help you manage your account and play within limits that suit your life and budget.
Our player protection principles
We promote safer play by offering voluntary controls, transparent information and responsive support. We operate as a regulated operator and maintain systems to detect risky play patterns. If our checks identify potential harm, we may contact you to offer help or apply temporary account restrictions in line with licensing standards.
Activity-control tools
You can find all responsible gambling controls in your account under the Responsible Gambling section. If you prefer, contact our support team via live chat or email at [email protected] and we will help set or adjust limits for you.
Deposit and loss limits
Set daily, weekly or monthly deposit limits to control how much you add to your account. You can also request loss limits where available to reduce how much you can lose over a set period. Limits can be lowered immediately and increased only after a cooling-off period, depending on the setting.
Time limits and session reminders
Use time-outs to take short breaks from play or choose longer self-exclusion if you need an extended pause. Where available, enable session reminders to receive on-screen notifications after a set playing time. These tools are designed to help you step away and reflect.
Self-exclusion
If you need to stop gambling for a longer period, you can self-exclude from your account. Self-exclusion will block access to your account and prevent new account creation under the same identity or household where applicable. Contact support if you need assistance activating or ending a self-exclusion.
Recognising signs of problem behaviour
- Chasing losses or increasing stakes to recover money
- Neglecting work, family or financial commitments
- Hiding gambling activity or lying about time and spending
- Feeling anxious, restless or preoccupied with gambling
- Borrowing money or using funds needed for essentials
Practical tips to stay in control
- Decide on a gambling budget and stick to it
- Use deposit limits and reduce session length with time-outs
- Avoid gambling when upset, stressed or under the influence
- Keep bank cards secure or use pre-paid options if that helps
- Review activity regularly and take breaks if play increases
Professional help and support
If gambling is becoming a problem for you or someone close to you, consider contacting a professional support service or healthcare provider in your area. Our team can point you to local resources and help set account controls. For help with limits, self-exclusion or account checks, contact us via live chat or email at [email protected]. If you are in immediate danger or feel at risk, please contact emergency services.