Reload Casino Terms and Conditions

These Terms and Conditions set out the rules that govern use of Reload and describe the relationship between you and us when you access our site and services. We provide online casino and related services to registered users under the obligations set out here. By using our platform you accept these terms and any additional rules that apply to specific products, promotions or features.

Account responsibilities

You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account. Only one account is permitted per person, household, IP address or device unless we agree otherwise. We may suspend, restrict or close accounts where we suspect fraud, abuse, collusion or breach of these terms. You must keep your contact and identity details accurate and up to date.

Eligibility requirements

You must be of legal gambling age in your jurisdiction to register and use our services - in many markets this is 18+. Access may be restricted by local law and we will not accept registrations from prohibited jurisdictions. We operate under licences held by our operator and reserve the right to refuse or close accounts that do not meet eligibility criteria.

Verification and identity checks

We apply Know Your Customer (KYC) and anti-money laundering checks. You may be asked to provide identity documents, proof of address and payment method verification before deposits are accepted or withdrawals processed. Verification requests must be complied with promptly - incomplete verification may delay or block transactions.

Acceptable platform use

Use the platform lawfully and fairly. Prohibited behaviour includes bonus abuse, collusion, multiple account creation, fraudulent chargebacks and attempts to manipulate games or systems. We monitor play for suspicious patterns and reserve the right to void bets, withhold winnings or close accounts where abuse is detected.

General bonus and promotion rules

Promotions run on the site are subject to separate terms that apply in addition to these terms. Our core ongoing promotion includes a weekly cashback offer; specific exclusions and eligibility rules apply and will be shown on the promotion page. Unless stated otherwise, promotional rewards may be subject to game contribution rules, maximum bet limits and other conditions. Always read the T&Cs that apply to each offer before participating.

Deposits and withdrawals

We accept a range of payment methods including debit cards, bank transfer and popular e-wallets. Minimum deposit and withdrawal amounts are published on the cashier - for many methods the minimum is €20. Withdrawals are processed subject to verification checks and any applicable limits. Processing times vary by method and may be extended while checks are completed. Cryptocurrencies are not supported unless stated in the cashier.

Dispute resolution

If you have a complaint contact our support team via live chat or email at [email protected]. We aim to respond promptly and resolve issues fairly. If a dispute cannot be resolved directly, we will follow the escalation and review procedures set out in our complaints policy.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on site and, where appropriate, notified to account holders. Continued use of the platform after changes are published constitutes acceptance of the revised terms. If you do not accept the changes you should stop using our services and close your account.