General Terms and Conditions
Welcome to Reload. This Terms and Conditions page explains the rules that govern use of our platform and defines the relationship between us and people who access our services. The document covers account responsibilities, eligibility requirements, acceptable use, promotions, payments, dispute handling and how we update these terms. Clear, accessible terms help ensure a secure, fair and compliant environment for everyone accessing our site or mobile browser interface. Users should read these provisions carefully before registering or placing wagers.
Account responsibilities
Account holders must provide accurate, current and complete information during registration and keep details up to date. Passwords and security credentials are confidential and must be protected; any activity under an account is the account holder’s responsibility until we are notified and can take action. Suspicious activity or unauthorised access should be reported immediately through our support channels.
Registration and verification
Registration requires confirmation of identity and age. Identification and address verification may be requested at any time to meet compliance obligations. Access to withdrawals may be delayed until verification is satisfactorily completed.
Account security
Prohibited actions include sharing accounts, operating multiple accounts, and facilitating access for others. We reserve the right to suspend or close accounts that breach these rules or our terms.
Eligibility requirements
Only individuals who meet legal age and jurisdictional requirements may use our services. Use from jurisdictions where online gambling is prohibited is not permitted. Eligibility is determined by applicable law and our compliance checks, and we may block registration or play where necessary.
Acceptable use of the service
Use of the platform must comply with applicable laws and these terms. Fraudulent behaviour, money laundering, bonus abuse, manipulation of games or system vulnerabilities, and any activity intended to disrupt service are strictly prohibited. Reasonable use policies apply and abusive or harmful conduct may result in account action.
Bonus and promotion rules
Promotions are subject to specific promotional terms in addition to these terms. General principles include one promotion per person unless stated otherwise, eligibility criteria for each offer, and the operator’s right to amend or withdraw promotions. Winnings and promotional credits may be subject to wagering, game restrictions and other conditions stated in individual promotion rules.
Deposits and withdrawals
Payment methods are offered according to regulatory requirements and availability. Deposits must originate from verified sources belonging to the account holder. Withdrawals are processed in line with our verification, anti-money laundering and risk checks; processing times vary by method. We may apply limits, holds or fees where required by law or internal policy.
Dispute handling
Concerns about account actions, transactions or game outcomes should be raised promptly through our support channels. We investigate disputes in accordance with our internal procedures and applicable regulation. Where issues remain unresolved, independent regulatory complaint routes may be available depending on the jurisdiction.
Updates to the terms
Terms may be amended to reflect legal, regulatory or operational changes. Notification of material changes will be provided through our platform or contact details on file. Continued use after changes constitutes acceptance; users who do not accept revised terms should stop using the service and may close their account.