Response Time
Reload support team is ready to help with account questions, verification and withdrawals, technical concerns, or general feedback. Contact us for quick assistance with deposits, payment queries and game access - we'll guide you through steps, troubleshoot login or connection problems and escalate account matters when necessary. Use live chat for immediate answers or email for detailed requests. We provide clear, practical responses and can point you to responsible gambling tools if required.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; withdrawals, deposits, fast response) |
| General enquiries | [email protected] (billing, KYC and account queries) |
| Affiliate enquiries | [email protected] (partner programmes; dedicated manager available) |
| Phone | +44 20 7946 1827 (call and WhatsApp; international lines) |
| Working hours | 24/7 (live chat); Mon-Fri, 09:00-18:00 (email replies) |
Email Support
For detailed requests, account issues or situations that require documents or explanations, email is the preferred contact method. Please send your message to [email protected], include a clear subject line and up-to-date contact details, and attach any relevant files. Providing account identifiers and screenshots where applicable helps us process your request more quickly and avoids unnecessary delays.
Send us a message
Response Time
Our support team aims to respond quickly to all enquiries. Most questions receive a reply within one business day. Some cases that require verification or investigation may take longer, depending on complexity and the information needed. If you have time-sensitive requests, please indicate this in your message and we’ll prioritise where possible.
Feedback
Your feedback matters to us. Please share any suggestions, ideas or issues you spot, we read every message and use insights to improve the site, promotions and gameplay. Submit comments through our support channels and we’ll review them carefully to make the service clearer, faster and more enjoyable for all players.